How can we help you?Support Center
Get the help you need to make the most of NetworkCloud. Find answers, contact support, and access resources.
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Contact Information
Email Support
support@networkcloud.tech
Response within 24 hours
Support Hours
Monday - Friday: 9:00 AM - 6:00 PM EST
Emergency support available
Common Issues
Installation Problems
Issues with downloading or installing NetworkCloud Desktop
Solution: Ensure you have Windows 10/11 and run the installer as administrator.
Connection Issues
Problems connecting to the cloud or syncing data
Solution: Check your internet connection and firewall settings. Ensure ports 80 and 443 are open.
Device Detection
Network devices not appearing in the dashboard
Solution: Verify that devices are on the same network and SNMP is enabled if applicable.
Performance Issues
Slow performance or high resource usage
Solution: Close unnecessary applications and ensure your system meets minimum requirements.
Frequently Asked Questions
Find quick answers to the most common questions
How do I reset my password?
You can reset your password through the login screen by clicking "Forgot Password" and following the email instructions.
Can I monitor devices on different networks?
Yes, NetworkCloud can monitor devices across multiple network segments through proper configuration and network access.
What network protocols are supported?
NetworkCloud supports SNMP, WMI, ping/ICMP, and various other network monitoring protocols.
Is my data secure?
Yes, all data is encrypted in transit and at rest using enterprise-grade encryption standards.
Can I export monitoring data?
Yes, you can export data in various formats including CSV, PDF, and JSON through the reporting interface.
What are the system requirements?
Windows 10/11 (64-bit), Intel Core i3 or equivalent, 500MB storage, and internet connection.
Still need help?
Our support team is here to help you succeed with NetworkCloud. Don't hesitate to reach out.
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